Viral View legal
Privacy policy
Last updated: September 20, 2026
This page describes what Viral View collects, why it is needed, how AI jobs are processed, where data lives, and how to request access, correction, or deletion.
1. Scope
This privacy policy explains how Viral View, operated by Jon Mac, collects, uses, shares, stores, and protects information when you use viralview.io, app.viralview.io, Viral View account features, and related support channels.
Viral View is a paid AI creative workflow for analyzing source videos, rewriting scripts, remaking frames, generating clips, editing assets, and exporting ad-style media.
2. Information we collect
Account data: the email address or Google account identity you use to sign in, such as your email address, name, profile image if provided by Google, one-time sign-in codes status, and account authentication status.
Subscription data: paid access status, checkout or entitlement signals, subscription identifiers, and related billing metadata.
Project data: project names, product details, product page URLs, source video URLs, workflow settings, scene boundaries, scene descriptions, transcripts, scripts, dialogue, prompts, generation settings, saved selections, and edit history.
Uploaded and generated media: source videos, extracted frames, product images, character references, generated character candidates, remade frames, generated video clips, overlays, exports, and related metadata such as file type, size, timestamps, and storage path.
API key data: each user must save their own Kie.ai API key. Viral View stores the key encrypted server-side and uses it only to run AI requests that user starts, or that a budget-capped Auto run starts for that user. Viral View does not share one global Kie.ai key across users.
Usage and security data: IP address, browser and device information, request metadata, rate-limit events, upload records, error events, abuse-prevention signals, and logs needed to operate and secure the service.
Analytics and ads data: pages viewed, referral and campaign parameters, a first-party visitor id, device hashes described below, and advertising click ids when present.
Support data: messages, screenshots, bug reports, and other information you send when asking for help, including through in-app support.
3. Information from third parties
Google provides sign-in data when you choose Google authentication. Resend delivers one-time sign-in codes and other transactional email when you choose email authentication.
Commas provides hosted and embedded checkout and related purchase events. FanBasis provides paid-access and entitlement checks so Viral View can confirm whether your account is allowed to use the app.
Kie.ai and underlying AI model providers return task status, generated outputs, usage responses, and provider error messages for jobs you start or that Auto runs for you.
Cloudflare provides hosting, storage, security, and infrastructure signals used to serve and protect the app.
Chatwoot provides in-app support messaging when that channel is available.
4. How we use information
We use information to authenticate accounts, verify paid access, save and restore projects, process uploads, run AI generation tasks, create exports, provide support, troubleshoot bugs, improve reliability, prevent abuse, enforce limits, measure marketing, protect the app, and comply with legal obligations.
Paid image, video, analysis, and background-removal jobs start from a user action or from Auto after you set a spend cap. Free text prep may run on its own. A page load, status poll, or timer does not start a paid job by itself.
We may send transactional email such as sign-in codes, receipts, and account notices through Resend. After you create an account, we may send product and signup emails through Resend. Cancellation reminders may be sent through Sendy.
We may use aggregated or de-identified operational information to understand feature reliability, usage patterns, and system performance.
Viral View does not use your project media, prompts, Kie.ai API key, or generated outputs to train a Viral View-owned AI model. Independent AI providers process content you send them under their own policies, which may differ.
5. AI processing and media handling
When you start an AI task, or when Auto runs a capped task for you, Viral View may send the media, prompts, transcripts, product information, reference images, and settings needed for that task to Kie.ai or the AI providers made available through Kie.ai.
Those providers process the submitted content to perform the requested generation, analysis, editing, or status check. Their own terms, limits, safety rules, retention practices, and availability can affect the result. Their privacy policies apply to that processing.
Only upload content you have the authority to use in an AI workflow, including any permissions needed for people, brands, or licensed material.
7. Storage location
Viral View stores application data in Cloudflare D1 and uploaded or generated media in Cloudflare R2. Cloudflare infrastructure and third-party providers may process information in the United States, Canada, or other countries where they operate.
Your information may be processed outside your state, province, or country, where privacy laws may differ from your local laws.
8. Retention and deletion
Project data and media are generally kept while your account is active or until you delete them, replace them, or request deletion.
Deleted content may remain briefly in backups, logs, queues, caches, or provider systems before removal is completed. Some billing, security, fraud-prevention, and legal records may be retained longer when needed.
You can request account or project deletion through in-app support or by emailing support@viralview.io. Deletion requests are handled after verifying account ownership.
9. Your choices and rights
You can review and update project information inside the app. You can replace or delete your saved Kie.ai API key in Settings.
You can block or delete cookies in your browser. You can unsubscribe from product, signup, and reminder emails using the link in those emails or by emailing support. Transactional messages needed to operate your account may still be sent.
Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information, and to opt out of certain advertising measurement. You may also have the right to appeal a privacy request decision. Using Viral View or making a request does not waive rights that apply to you.
To make a privacy request or an applicable advertising opt-out request, email support@viralview.io or use in-app support. Some requests may require identity verification.
11. Security
Viral View uses technical and organizational safeguards such as encrypted server-side API key storage, access checks, upload ownership checks, rate limits, security headers, and protected media routes.
Your Kie.ai key is used only for that user’s provider requests. That provider’s terms and privacy policy apply to content sent with the key.
No internet service can guarantee perfect security. You are responsible for protecting your email account, Google account if used, Kie.ai account, and any exported files you download or share.
12. Children
Viral View is not intended for users under 18. The service must not be used to upload, generate, edit, or distribute sexual, exploitative, harmful, or unlawful content involving minors.
13. Changes to this policy
We may update this privacy policy as the app, providers, laws, or business needs change. The updated date above shows when the page was last changed.
The current version on this page is the policy that applies. Continued use after an update is not consent to new processing that requires a separate choice or another legal basis.
14. Contact
For privacy questions or requests, email support@viralview.io or use in-app support after sign-in. Viral View is operated by Jon Mac.
Related: terms of service.